This document sets out the shipping policy that applies to customers that make a purchase at www.au-textile.com If you have any questions, please contact our customer service team at au-textile@eadeco.com.my

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Above 5 meters in West Malaysia – Shipping Free

Below 5 meters in West Malaysia – Subject to current shipping rates provided by our 3^rd party logistics

Delivery to East Malaysia – Subject to current shipping rates provided by our 3^rd party logistics

Order Processing Time

All orders placed are processed and dispatched upon confirmation and stock packing (est 1 week).

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with shipping information.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.